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COMPLAINTS - WHISTLEBLOWING

The ISVAP Measure No. 46/2016, regulates the procedure for submitting Complaints to insurance intermediaries.

According to the Regulations, a Complaint is defined as "a statement of dissatisfaction in writing with an insurance company, an insurance intermediary or an intermediary registered in the attached list, relating to an insurance contract or service; requests for information or clarification, requests for compensation for damages or for the execution of the contract are not considered complaints".

Any complaints regarding the contractual relationship or the management of claims, even if they concern subjects involved in the operational cycle of the Company, must be forwarded in writing to:

Alchimia Broker s.r.l.

Via Papa Pio XI , 159 - 84092 Bellizzi (SA) - Italy.

Fax 0828 372705

e-mail:info@alchimiabroker.it

The Company will send its reply within 45 days from the receipt of the complaint.

In case of non acceptance or partial acceptance of the complaint by the Company, the complainant may apply to the IVASS and to the alternative dispute resolution systems by filling out the relevant form.

SEGNALAZIONE ILLECITI - WHISTLEBLOWING

Ai fini della prevenzione della corruzione e delle irregolarità di cui i dipendenti siano venuti a conoscenza nell'ambito di un rapporto di lavoro pubblico o privato, a questo indirizzo è disponibile la nostra soluzione online per effettuare la segnalazione di presunti illeciti.
Alchimia Broker Srl
P. IVA 14365721001
RUI B000578250
Our timetables:
from monday to friday
9.00 – 13.00
15.00 – 18.30
Company subject to control and supervision
ivass
Partnership
onboard
ADDRESSESS AND CONTACTS

Via Papa Pio XI, 159
84092 - Bellizzi
(Registered Office)
Via San Leonardo, 51
84131 - Salerno
(Branch)
Via Ogliara, 13
84135 - Salerno
0828350531
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